Service Management  & Operations

We offer expert ITSM consulting services to optimize operations, enhance resilience, and drive value creation. Our solutions align with business needs and regulatory compliance, utilizing ITIL and DevOps. Boost efficiency, service delivery, and quality of IT services with our results-driven approach. Let’s take your IT operations to the next level.

The benefits of Service Operations Management

Align IT services with business processes for maximum benefit and offer customers' requirements for transparency and user-friendliness in a cost-optimized manner

Configuration Management Database (CMDB): By monitoring the infrastructure, our goal is to ensure integrity, stability and continuous service operation.

Definition and Monitoring of Service Description, SLAs & KPIs & OKRs: Constant monitoring of compliance to ensure that contractual SLA times, OKRs and agreed KPIs are met; otherwise report deviations.

Streamlined Incident and Problem Management: Successful implementation of an optimized incident management process and effective communication and resolution of problems at the lowest possible level, guided by our expertise.

Be smart with Service Governance

No other area develops as quickly and is subject to constant change as IT. In order not to be left behind by the competition, it is essential to permanently deal with new specifications and standards.

Audit-proof Documentation and Documentation Archiving: Implementation of professional standards like documention of records, statementes, test results and more.

Plan services strategically: By identifying all factors that can increase company value through business cases and requirements analysis. This ensures sustainable service design.

Continuous Performance Monitoring: Keep an eye on the availability of your IT systems at all times.

New business opportunities with DevOps

DevOps enables companies to achive common goals as well as market advantages by enabling and ensuring fast releases into prod consideration of stability, reliability, availablity and security standards.

Continous Delivery: We understand the problem and support you to design and deliver the right solution at the right time​.

Built-in quality:  We ensure that quality standards for each solution are already built-in during development-phase.

Structured Transition into Operations: Our methodology ensures a smooth start to production and a high level of stakeholder satisfaction.

E&P Service Management & Operations Maturity Model

As businesses increasingly rely on technology, strong IT Service Management (ITSM) and Operations capabilities are essential. ITSM streamlines processes, reduces costs, and enhances service quality. Resilient IT Operations swiftly detect, diagnose, and resolve incidents and outages, minimizing downtime and maximizing productivity.

At E&P, we specialize in helping businesses optimize their ITSM and Operations capabilities. Our experts can help you identify areas for improvement, implement best practices based on ITIL standards, and establish a culture of continuous improvement to drive better business outcomes.

Anna Maria Pittlack

Head of Service Management & Operations
amp@smart-messenger.com

“Don’t let inefficient IT operations hold your organization back.”

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